Q: Is the 13th Floor on the 13th floor of a building?
A: If you read our legend page, this will be answered for you.
Q: Will I get my money back if I make it all the way through?
A: Every 113th customer to successfully make it through the 13th Floor, will receive their money back (the price of a general admission ticket).
Q: Are there live animals, reptiles, or insects inside?
A: Yes there are, so please be respectful.
Q: Are there open elevator shafts?
A: Yes, but if you walk where directed, you will make it over them just fine.
Q: What time are you open?
A: Our calendar changes as it gets closer to Halloween, generally Sunday through Thursday from 7pm to 11pm and Friday and Saturday from 7pm to Midnight.
Q: How much does it cost? Can we buy tickets online?
A: Click here for admission information.
Q: Do you accept credit cards?
A: Yes, Visa, MasterCard and American Express.
Q: Are there discounts for children?
A: NO, all tickets are the same price.
Q: How long is the wait in line?
A: It depends- at the beginning of October, there is typically a very little wait (maybe 20-30 minutes), but at the end of the month near Halloween, it can be a very long wait. The closer you come to opening time (7pm) the shorter the wait. Our VIP Fast Pass Tickets or our Immediate Access Tickets offer a much shorter wait, sometimes no wait at all!
Q: Do you charge for parking?
A: NO, parking is free on-site at the Midtown Industrial Center. There is parking on the front side of Building A and on the back (east) side of Building A (between Building A and B), and there is plenty of street parking in the area as well. Please be respectful of the neighboring businesses and do not park in their parking lots without permission. Some neighboring lots may open for paid parking and you can choose to park there if you wish.
Q: Is there an age limit or recommendation for the 13th Floor?
A: NO, however, due to the graphic nature, it is not recommended for small children. We have had young children go through and have a great time and adults who go through and are in tears! You're the parent- you be the judge. A good rule of thumb is: if you wouldn't bring your child to a PG-13 rated movie, it's probably not a good idea to bring them to a haunted house.
Q: Can I bring my dog?
A: Sorry, we know dogs are welcome at most places in Denver, however, not at the 13th Floor- it's just too darn scary for our furry friends. They'd probably be more comfortable in the car (ventilation please) with the other scaredy cats - err humans.
Q: Is the waiting area inside?
A: Part of the waiting area is inside, part is outside but covered. On busier nights the line will extend outside as well.
Q: Once we've paid for admission are we able to go through again?
A: NO, however, you can purchase another ticket if you would like to walk through again.
Q: How long does it take to go through?
A: It's really difficult to give an answer to this question- some groups run right through, while others take their time...guess it depends on how you deal with fear! The 13th Floor Haunted House is the largest and longest indoor haunted attractions in Colorado, and it's pretty big, so you'll be in there long enough to get plenty scared! Once inside, you will remain inside to visit both Undead and the 13th Floor.
Q: Is it really scary?
A: YES, It is really scary!
Q: Is The 13th Floor handicap accessible?
A: We do our best to be handicap accessible inside the attraction. There are usually some areas where it may be difficult to get a wheel chair; in these areas we typically provide a bypass to accommodate our guests.
Q: Is there security?
A: We do our best to have our staff watch out for you; on busy nights there are off-duty police officers at the event.
Q: Can we be denied access to The 13th Floor?
A: YES, absolutely- we will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc. etc. etc. In fact, we reserve the right to refuse entrance to anyone we deem not appropriate for entry... come on now, use your head!!
Q: Can we take photos inside your haunted house?
A: NO- photography and video recording are not permitted.
Q: Will the actors touch us, or can we touch the actors?
A: NO, the actors will not touch you. Other things? Please be respectful and do not touch them. Incidental and unintentional contact may occur.
Q: What's this one rated, or is it like other haunted houses in Denver?
A: There are plenty of ratings out there- we prefer HauntedDenver.com for local ratings. The 13th Floor is known across the United States and has been featured on national television multiple times, as well as covered in the media by USA Today, MTV, AOL, and the list goes on. Just like you, we're haunted house fans and believe the best way to celebrate Halloween is to attend haunted houses! We do recommend that you visit several haunted houses... heck, they're only around once a year, and each one has something different to offer!
Q: Is it the same this year?
A: Nope, absolutely not- we change our layout and design every year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.
Q: Are group discounts available?
A: YES, give us a call at (303) 355-FEAR or email info@getscared.com to make a reservation for your group.
Q: I want to do a story on your haunted house, who do I talk to?
A: Call (303) 355-FEAR or email info@getscared.com
Q: I have a question that wasn't answered here, what do I do?
A: Call (303) 355-FEAR or email info@getscared.com